Shipping
I wouldn’t be caught dead using the postoffice 😛 All orders are couriered door to door through Dawn Wing within 24/48 hours of the funds being received.
To track or inquire about a package contact Dawn Wing directly on 0861223224 with your waybill number which is available on request.
International Shipping
We ship worldwide! All international orders must be greater than R200 in order for your order to be processed.
Shipping rates are R290 anywhere in the world.
Shipping time frames depend on where you are located. For orders shipping to the US, UK, and Australia usually take between 3-5 days. Other locations may vary. If you are worried your order has not arrived within a reasonable amount of time please get in touch with us via monique@bonafidebeards.com and we’ll chase it up for you.
*International Note: we are not responsible for paying import duty tax. Your package may require a signature and payment of a duty upon arrival. Duties vary by country.
Payment
Once your order has been placed your payment options are as follows:
- Proceed to “check-out” for a secure creditcard transaction through PayFast
OR
- Transfer the funds for your purchase to Bonafide Beards, FNB, Current Account 62584166378, branch/sort code 250355 and use your order number as a reference
- ABSA & STD Bank clients – please add an additional 00 at the end of the branch/sort code
- Email proof of payment to monique@bonafidebeards.com
OR
- Download SnapScan by FireID (Pty) Ltd
https://appsto.re/us/LW8CJ.i to your smartphone and follow the easy steps to registering - Now simply scan this barcode with your smartphone, enter your pin, PLUS the correct amount, sms your reference number and amount to 0834586088 and the goods will be yours! EASY AS PIE!
DO you guys have a shop have a place i can by your products in shop
Hi Shaun!
You can purchase our products from Freedom hair in Melville if you’re in JHB alternatively we are an online store and delivery free of charge via courier for all orders over R180 to anywhere in SA!
Check out Freedom Hair’s Facebook page for more details https://www.facebook.com/pages/Freedom-Hair/135448106528608
hi. i see my order has a complete status. does that mean its been sent and how long can i expect delivery to take if im living in cpt.? thx.
Hi Marius!
Thanks so much again for your order 🙂
Yup, that does mean that your parcel has left the building and will be delivered to you within the next couple of days (public holiday excluded). I’ll drop you a mail with your waybill number and you can track it online at http://www.dawning.co.za
Hope that helps!
Warm regards,
Monique
Hi there
If I place an online order on Friday, 19 December, will I receive delivery before or on 23 December 2014 (I’m based in Johannesburg)?
Hey Taryn 🙂 Thanks for the enquiry!
If all things go according to plan then the order you place and pay for on the 19th should reach you by the 23rd (the absolute latest)!
Hope that helps x
Hi Monique, I just placed an order this evening will you be able to give me a possible date when my order will arrive?or if I could track my order myself? Kindly let me know xx Thanks a bunch and love the site 🙂
Hi darling!
SO happy that you love the sight 😀
Please check your email for the courier details.
Kind regards,
Monique
Hi there,
Do you have a return policy?
Hi Chanell
We look at returns on an individual, case by case basis.
For best response please email me directly.
Many thanks!
Hello,
I know its a big ask this time of year, but I placed my order today (just now in fact) and I was wondering what the chances are of it being delivered by Christmas eve?
Thanks a mil!
Hey Nikki!
Seems you got your parcel before I even had time to reply to this 😀 hahahaha
Happy Holidays xxx
Monique
Hi Monique,
I hope you’re well!?
I placed an order in 27/12/2014 and it reads ‘completed’…may you kindly let me know when I could possibly expect delivery?
I’ve given my work email, however I’m on leave at the moment (yay!!!!) so could you email the info to daledemmer@gmail.com xxxx
Thanks!!!
Please will you kindly email me with your order number so that I may help you accordingly 🙂
Thanks a million!
Howsit,
Is there anyway of tracking my order? Oder what placed on Wednesday this week.
Thanks!
Hey Ray
Please let me know if you have received your order and if not I’ll email you the waybill number 🙂
Warm regards x
Hi,
How long does delivery take?i would like to order something online but need it before valentines day.
HI there
Depending on where you’re situated – delivery is between 24/72 hours once we have received confirmation of your payment.
Hope that helps 🙂
Hi Monique,
Thank you. I am in Cape Town, close to the CBD.:)
Hi there
I’m based in Luanda- Angola, would like to know you guys do ship to Angola?
We sure do – check out to confirm your address 🙂
Hi Monique
I have received part of my order (#1523) but still waiting on 1 item that has not been delivered yet. Please let me know when I can expect it. I am moving from my delivery address on Friday and would appreciate it if it can be delivered before then, otherwise delivery address needs to be changed.
Thank you
Please can you address me by email so that I can resolve this issue.
I’m not aware of the product you did not receive.
Many thanks.
monique@bonafidebeards.com
Can one pay with ebucks?
Thx
Unfortunately not 🙁
I just want to Thank Monique and Bonafide Beards for the great service.
The site is user friendly, my package arrived to me promptly and Im excited to start using my products. Thank you very much!!!
Hey Monique, do you guys ship to the UK and accept Paypal?
thanks
Hey Kad
We sure do delivery to the UK & accept Payfast 🙂
Hope that helps
Hey I want to make a payment by credit card but It only allow me to tipe first 4 digits? Is it a fault on my side?
Hi Jorrie
I’m not entirely sure… so sorry!
Perhaps an EFT would suit you better?
Awesome service, thank you guys!!
It is only a pleasure to be of (awesome) service 😀
Thank you for you support and kind comments Sahann x
Hi guys…
placing order for grooming kit but seems like t-shirts are out of stock?
Hi Errol,
We are working on a new t-shirt supplier. Expect to see some back in stock by July 🙁
Hi Monique, just hoping to find out with your beard grooming starter pack which includes the oils and brush. Is the brush the synthetic one or the boars brush in the pack? The one for R480.00.
Kind regards,
Andreas lendowsky
Hi Andreas,
It’s optional as to which brush you would like included in your starter pack. Both are same price.
Hi Monique!
All I can say is WOW! THANK YOU for you EXCELLENT service! I placed my order yesterday 03/06/2015 and right now I have my parcel right next to me on my desk! I could not be more satisfied and happy with your service! You will definitely have business coming from me again and I will spread the word about you and your products as far as I can. I can’t wait to see the surprise on my boyfriends face when I give him his gift. He has been looking for beard grooming everywhere and so far no luck. Luckily I found you first!! You guys ROCK! May your future be filled with success!
-Cylah xxx
OH HAPPY DAY!!!!
It is always a pleasure to be of service 🙂
Thank you for sharing the love and spreading the beard balm xx
Hi Monique….
Despite the delay in delivery?
Received my strand by strand comb today and couldn’t be happier with it! You will defiantly have me as a regular customer. Your message on the parcel such a nice personal touch. Keep up the awesome beard products. Will defiantly place my order soon for the beard starter kit.
Regards
-Sebastian
So happy to hear that Sebastian and I look forward to treating your beard in the future 😉
Hi Monique,
Ordered my comb and brush yesterday and it arrived today and I am in Western Cape. Very excited to start using it. Thanks for the good service and fast delivery.
It’s only a pleasure to be of “good” service 😀
Happy bearding!
Thank you for the prompt service, placed my order yesterday and received my startup kit this morning. Looking forward to using your products.
Leigh
It’s our absolute pleasure Leigh!
Happy Bearding 🙂
If you have a moment, please will you kindly post a review to our FB page here https://www.facebook.com/bonafidebeards?sk=reviews
There are two shipping options, free and South Africa which is R40. What is the free shipping for and how long does it take? There is no info here about free shipping and if orders above a certain amount are free etc etc
Hey Chantelle
ALL shipping is door to door courier service and only orders below R200 are eligible for the R40 delivery charge.
Hope that helps 🙂
Hi Monique,
Have just received the beard goodies for my boyfriend and they are AWESOME!!! Thank you so much for your prompt and excellent service:)
Will definitely be back for more.
EEEEEEEEK SO HAPPY YOU’RE HAPPY 😀
Let me know what he thinks and post pictures xx
Do You sell to Namibia?
Absolutely! We ship all over the world 🙂
Hey,
Do you have any stockists in the Kempton Park/Boksburg area?
Thanks
Hi Adriaan
Unfortunately not :/
However orders placed online are delivered within 1 working day in the Gauging area so please don’t hesitate to place your order 🙂
Monique